Thames Water update for Haslemere today

Dear Councillors,

I am writing to update you on ongoing water supply issues to properties in and around the Haslemere area.

Since we updated you yesterday evening, our engineers have been working hard to keep supply disruption to a minimum through the use of tanker infusions, with only some pockets of residents seeing a complete loss of supply earlier this morning.

To give you some sense of the scale of this operation, yesterday we infused our network with 215,000 litres of water and, though I cannot yet confirm today’s figure, we have more than doubled our tankering presence in the area.

This work together with reducing demand means that only a very limited number of residents are likely to be noticing any problems with their supply at this stage, though this is subject to some degree of caution as demand increases into this evening.

To offer an indication of those residents most likely to be affected, I have attached here a map of the impacted area which visualises each property we supply with a dot. The properties in red are on the highest ground, which lose water pressure first and are therefore most likely to be affected should interruptions continue. Conversely, the green properties sit on the lowest ground and will be affected last.

As our reservoir levels gradually replenishes itself, our engineers will continue to mitigate impact to residents as far as possible, while are customer team delivers bottled water to those most in need.  We are also continuing to operate our drive-through bottled water station Grayswood Village Hall, Grayswood Road, Haslemere GU27 2DJ, which will close at 21:00 this evening and reopen in the morning, should these interruptions resurface.

Thank you for your patience as we work to resolve these issues and please do not hesitate to get in touch should you have any queries or concerns. We will continue to update you and your colleagues as these issues progress, and should your residents need to report a new interruption to their supply or need direct support, please direct them to our 24-hour line on 0800 316 9800.

Kind regards,

Local Government Liaison

Plea to visitors to respect the Surrey Hills

Message from Surrey Hills

The Surrey Hills Area of Outstanding Natural Beauty (AONB) is currently receiving a higher than usual amount of visitors to the area.

We want to re-iterate our message that this is not the time to travel to visit the Surrey Hills Area of Outstanding Natural Beauty (AONB).

Many public facilities and car parks remain closed or require booking in advance.


This video footage shows the devastation of the Thursley Common wildfires over the weekend. The cause of the fire is not yet known but we urge everyone to refrain from using disposable BBQs, having camp fires, and to ensure smoking materials are fully extinguished to prevent more wildfires.

Read Surrey Hills’ press release here.

Water Collection Point from Thames Water

Dear Councillors,

I am writing to update you on ongoing water supply issues to properties in and around the Haslemere area.

Since we updated you this morning, our engineers have been working hard to keep supply disruption to a minimum through the use of tankers, with only some pockets of residents seeing a complete loss of supply over this afternoon. As demand drops and our reservoir gradually replenishes itself, we expect some of these interruptions to continue into tomorrow.

For residents living in these areas, we have set up a bottled water collection point at Grayswood Village Hall, Grayswood Road, Haslemere GU27 2DJ, and we have updated our website to notify residents of this location. This station will remain open until 21:00 this evening, and will then be reopened from tomorrow morning.

To ensure the health and safety of residents and our staff, we are asking residents to arrive and remain in their vehicle, while our team on site load the water into their vehicle. We have also delivered bottled water to residents registered on our priority services register and are working with local resilience partners to further identify any residents that may be shielding or require additional support during the current pandemic.

We will continue to update you and your colleagues as these issues progress. Should your residents need to report a new interruption to their supply or need direct support, please direct them to our 24-hour line on 0800 316 9800.

Kind regards,


Local Government Liaison

Thames Water shortage in Haslemere – update

Mayor John Robini has been leading the Town Council and Waverley BC response to lack of water supply in Haslemere in the past 48 hours. Cllr Robini is arranging a meeting with Thames Water, the chief executive of Waverley and others to try and look at the long term solution, as this has been going on for several years.

Today, I met contractors on site. Half of Haslemere continues to be without water while Thames Water ferries tankers (capacity 19,000 litres) from Godalming to top up the reservoir in order to restore supplies to our homes.  They are also topping up water supplies (yesterday in Tennysons Lane and today in Scotland Lane) by pumping water directly into the water supply.

Haslemere Town Councillor, Cllr Ellis wrote:

Haslemere Town Councillor, Cllr Weldon confirmed emergencies supplies are being delivered to priority households and collection points are being arranged:

This is not the first time Haslemere has run out water, and is a wake-up call that key infrastructure issues – like the supply of water – must be addressed (not just in Haslemere but also across the Thames Basin) where towns are mandated to take hundreds of new houses imposed by central government.  Clearly significant investment is going to be required. Central government must take the lead and utility companies must legally be required to fulfil their obligations. 

Climate change, with more frequent extreme weather events will exacerbate the fragility of our water supply- action must be taken as a matter of urgency.

Councillors have received the update below from Thames Water’s Local Government Liaison Officer:

Dear Councillors,

I am writing to update you on ongoing water supply issues to properties in and around the Haslemere area.

From earlier this morning, supplies in our reservoir that serves properties to the south west of Haslemere were outstripped by record demand, which had gradually depleted these supplies over the past few days.

During this time, our engineers were able to employ tankers to manage these levels, but demand has now exceeded this supply and so we have begun to see reports of no water from residents stretching into this afternoon. These reports are likely to continue through the remainder of the day as demand drops and our reservoir is able to replenish itself.

We wholly recognise the disruption this interruption will cause to residents, and our teams are working to set up bottled water stations in the area, the locations of which I will share with you as soon as I can. These stations will work on a drive-through basis to allow residents to collect water in line with current government guidance on social distancing.

We are also reviewing our Priority Services Register (PSR) to deliver bottled water directly to those who most need it, which residents can sign on to using this link:

It may be helpful to explain that record dry weather is combining with current lockdown restrictions to cause unprecedented demand on our network, as residents stay home in exceptional numbers. To offer some sense of the scale, on Bank Holiday Monday alone we pumped an extra 63 Olympic swimming pools’ worth of water in the Thames Valley – around a third more than normal.

As such, we are asking residents to help reduce demand by using water sparingly, either by switching off hoses and sprinklers, avoiding washing cars or taking only short showers, and I would be very grateful for any support your teams can lend in driving these messages, especially at peak draw hours.

We will continue to update residents through the day, and we will provide a further update to you and your colleagues as these issues progress.

Kind regards,

Local Government Liaison

A3 Hindhead Tunnel – Improvements to Technology – Overnight Closure on Saturday 6 June

Dear Stakeholder,

A3 Hindhead Tunnel – Improvements to Technology – Overnight Closure on Saturday 6 June

As part of the ongoing work to upgrade the technology within the Hindhead Tunnel, we will be closing the Tunnel (in both directions) overnight this weekend.

The closure will be in place from 9pm on Saturday 6 June through to 9am on Sunday 7 June 2020.

During the closure a signed diversion will be in place via the A31 and A325.

Please be aware that due to the current Covid-19 Pandemic, all our works are subject to change due to available resource by our Supply Chain, as well as possible adverse weather conditions – please check the yellow signs placed in advance for confirmation of the closures dates/timings.

We would like to apologise in advance for any inconvenience or disruption during our work. If you have any questions, or if you’d like you know more about our work please email us at or call us on 0300 123 5000.

Yours faithfully

Area 3 Communications Coordinator

South East Region

COVID 19 Testing at Haslemere Leisure Centre car park – 3 & 4 June

Dear councillors and town and parish clerks,

Please be aware that a mobile coronavirus testing facility is being established in the Haslemere Leisure Centre car park on Wednesday 3 June and Thursday 4 June.

Permission to use the car park has been given by the council, in support of the government’s COVID19 testing programme.

Testing via the programme is available to all those with COVID 19 symptoms, but must be pre-booked online via one of the following websites:

·        Residents should book on the national testing portal:

·        Key workers should book on the Surrey Testing Hub:

Those who attend without an appointment will not be able to be tested and will be asked to book online and return on another occasion. Children can be tested however those under the age of five must have two parents or guardians with them.

Those without transport can walk into the testing centre, but the same rules apply on having a pre-booked appointment.

The above information will be available on the council’s website and also shared via our social media channels.

Kind regards,

Communications and Engagement Officer

Waverley Borough Council

Tel: 01483 523130

Haslemere dementia charity raises concerns of increase in symptoms during lockdown

PRESS RELEASE on behalf The Hunter Centre

A dementia charity – The Hunter Centre – based out of Haslemere has raised concerns that more elderly people might be experiencing dementia symptoms during lockdown.

The Hunter Centre has said that without the stimulation of seeing people face-to-face, more elderly people could be susceptible to suffering from the illness.

One of many activities at The Hunter Centre

Laura Palmer from the charity explained:

“Loneliness and a lack of social interaction, paired with a change of routine is always a worry for elderly people.

“The TV is of course no replacement for meeting friends and family where normal friendly banter uses memory and language.

“If you normally go to the garden centre every Wednesday for lunch and now you can’t, it breaks the normal.

“Our concern is also for the carer, whether it’s the husband, wife, son or daughter, where they experience in their loved one a sudden decline and can’t understand why there is a personality change.”

Laure also has shared information about the main symptoms to look for:

“You should be concerned if you see the following: difficulty in performing familiar tasks; problems with words as opposed to forgetting; disorientation with time or place – for example if you ate your lunch a couple of hours ago and ask when it’s lunch time.

“Constantly misplacing things and noticeable changes in mood and behaviour, so someone who is naturally easy to be with getting angry frequently.

“All of these can be helped, but not always cured.”

Laura had this final message for those with concerns:

“We’re here to support you during lockdown, so please call our helpline on 07482464322 or visit us online.”

You can find a link to The Hunter Centre website by clicking here.

Follow The Hunter Centre on Instagram.

Follow The Hunter Centre on Facebook.

Read The Hunter Centre’s FAQs here.

The Haslemere Challice Community Fund seeks to support Haslemere community organisations through the Coronavirus pandemic.

PRESS RELEASE: The Haslemere Challice Community Fund seeks to support Haslemere community organisations through the Coronavirus pandemic.

The Haslemere Challice Community Fund offers financial support for not-for-profit community organisations, that serve Haslemere and the surrounding area. It is particularly keen to support those in need of funds to maintain or expand their services during the Covid-19 restrictions. The fund is managed by the Community Foundation for Surrey and applications for grants of up to £5,000  can be made quickly and simply via the link: Applications for core/administrative funding will be considered.

Fund Chairman, Bryan Farley, said:

“Many charities and voluntary organisations are experiencing serious loss of income as national and local fundraising events are cancelled as a result of the Covid 19 restrictions. Applications are invited from any community organisations serving the Haslemere area and we are particularly keen to reach smaller local organisations that we have not supported before.”

The Haslemere Challice Community Fund was set up in 2008 when management of the assets of the Challice Trust, established in 1962 as a generous bequest to Haslemere in the will of Ruth Challice Bush, was transferred to the Community Foundation for Surrey. The fund has continued to grow and has benefited from additional donations and further legacies, resulting in a permanent source of funding for Haslemere. Since the transfer to the Community Foundation for Surrey, the fund has awarded over 100 grants totalling more than £275,000. Recipients include, Haslemere Citizens Advice, A Place to Be Youth Group, 3 Counties Money Advice, Haslewey,  Crossway Counselling Service, Skillway Workshops, Haslemere Scout Group and Haslemere Educational Museum.  

The Haslemere Challice Fund is open for donations and bequests large and small. T make a donation go to:

Notes to Editors

  1. The Community Foundation for Surrey is an independent charitable trust established to inspire local giving for local needs. The Community Foundation works with donors who want to give something back to their local communities and voluntary groups providing vital services for local people and disadvantaged individuals. Companies, individuals, families and trusts can establish a fund with the Foundation, which supports a growing programme of grant-making to communities. The Community Foundation for Surrey is part of a national network of 46 Community Foundations, one of the fastest growing philanthropic movements in the UK.
  2. The Community Foundation for Surrey last year awarded over 300 grants totalling more than £1.2million to community groups across Surrey.
  3. The Haslemere Challice Fund transferred to the care of the Community Foundation for Surrey in 2008, retaining a panel of local community members who previously served as Trustees of the Trust. These panel members make decisions as to where to allocate funding, with support, in sourcing and assessing projects, from the Community Foundation for Surrey.

Kings Road Closure in Haslemere – Diversions will be in place


SURREY COUNTY COUNCIL PROPOSE TO MAKE the above-mentioned Temporary Order under Section 14(1) and (7) of the Road Traffic Regulation Act 1984. The effect of which is to temporarily prohibit all vehicles from entering or proceeding along that length of Kings Road (D5520) Haslemere, as extends from its junction with Sturt Road to the eastern property boundary of No. 123 Kings Road.

The Order is required to facilitate gas main replacement works on behalf of Southern Gas Networks. These works are anticipated to be carried out within 2 weeks, during the 12-month period of operation of this Order, which commences on 16 June 2020.

The closure will stay in force at all times whilst the work is in progress and will not be lifted. Advanced warning signs will be displayed, and the temporary closure will only operate when the relevant traffic signs are displayed (during which time, The Surrey County Council Kings Road (D5520) Haslemere Temporary Prohibition of Traffic Order 2020 will be suspended to the extent that it relates to any length of Kings Road specified herein).

Access for pedestrians will be maintained at all times as will vehicular access for residents.

All other vehicles will use the alternative route, namely via Sturt Road, Midhurst Road and Shepherds Hill (eastbound), or Lower Street, High Street, Shepherds Hill, Midhurst Road and Sturt Road (westbound).

Date: 21 May 2020

R Bolton – Local Highway Services Group Manager

Enquiries to: Traffic Regulation Orders Team, Hazel House, Merrow Lane, Guildford, Surrey, GU4 7BQ, Tel: 0300 200 1003

Response to my Question at Full Council regarding greener, safer transport

I shared last week that I had submitted a question to The Leader of Surrey County Council for full council. This meeting took place this week online as an informal meeting.

My question was about a lasting legacy of greener, safer transport.

Here is the response from Cllr Matt Furniss, Cabinet Member for Highways:

These have and continue to be very challenging times and as a necessity established behaviours have been forced to change. It is correct that the statement from Government expresses a desire to make changes to road layouts to support the Covid-19 recovery and cycling/walking. The County Council takes the whole green agenda very seriously and prior to the Covid-19 crisis the direction was to increase sustainable modes of transport. With the changes caused by the crisis and the need to socially isolate, this has become even more important.

An Officer group has been established and tasked to consider what our appropriate response to meet these challenges could be. Members will be kept updated.

In this document you can read the questions and responses from this week’s full council here.