I am writing to update you on ongoing water supply issues to properties in and around the Haslemere area.
Since we updated you yesterday evening, our engineers have been working hard to keep supply disruption to a minimum through the use of tanker infusions, with only some pockets of residents seeing a complete loss of supply earlier this morning.
To give you some sense of the scale of this operation, yesterday we infused our network with 215,000 litres of water and, though I cannot yet confirm today’s figure, we have more than doubled our tankering presence in the area.
This work together with reducing demand means that only a very limited number of residents are likely to be noticing any problems with their supply at this stage, though this is subject to some degree of caution as demand increases into this evening.
To offer an indication of those residents most likely to be affected, I have attached here a map of the impacted area which visualises each property we supply with a dot. The properties in red are on the highest ground, which lose water pressure first and are therefore most likely to be affected should interruptions continue. Conversely, the green properties sit on the lowest ground and will be affected last.
As our reservoir levels gradually replenishes itself, our engineers will continue to mitigate impact to residents as far as possible, while are customer team delivers bottled water to those most in need. We are also continuing to operate our drive-through bottled water station Grayswood Village Hall, Grayswood Road, Haslemere GU27 2DJ, which will close at 21:00 this evening and reopen in the morning, should these interruptions resurface.
Thank you for your patience as we work to resolve these issues and please do not hesitate to get in touch should you have any queries or concerns. We will continue to update you and your colleagues as these issues progress, and should your residents need to report a new interruption to their supply or need direct support, please direct them to our 24-hour line on 0800 316 9800.
Local Government Liaison